Updates and resets
Reset from the smartphone

There are 2 types of resets allowing to restore the smartphone to the factory settings.
The both procedures have no effect to the Android™ version but they erase all personnal data (contacts, pictures, files, passwords, etc.).*

Warning: the procedures mentioned below entail the complete deletion of all personal data saved on user’s phone. Moreover, WIKO should not be held liable for any damages or dysfunctions which may affect the phone due to improper handlings or or non-compliant with WIKO’s procedures and recommendations.
UPulse model only: at the end of these procedure, make sure to enter the same email address and the same password as the first start of your smartphone, otherwise, you will not be able to access the menus of the UPulse.

A. Restore to the factory settings, if you have an access to the smartphone menu:
1. open "Settings" app or :
2. tap on "Backup & reset",
3. tap on "Factory data reset".
The smartphone restarts and the finalization of the last steps will take up to 12 minutes.

B. Recovery mode, if you have no access to the smartphone menu, (for example, in case of loss of the unlock code) :
The smartphone must be switched off.
1. press at the same time the 2 buttons "On/Off" and "Volume +",
2. Release the pressure when "Boot into recovery" is displayed and wait for a few seconds,
3. "Reboot system now" is preselected, press "Volume-" button to select "wipe data / factory reset",
4. press "On/Off" button to confirm,
5. press "Volume -" button to select "Yes",
6. press "On/Off" button to confirm,
7. "Reboot system now" is preselected, press "On/Off" button to confirm,
The smartphone restarts and the finalization and the last steps will take up to 12 minutes.

* If you have an access to the smartphone menu:
- click here to know how to Import/Export contacts.
- click here to know how transfer photo and video files to a SD card.
- click here to know how to transfer photo, video or music files using a PC.

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